GENERAL TERMS AND
CONDITIONS OF SALE
YVO ET MOI
This is a translation, only the French
version is legally correct.
1. PREAMBLE
1.1 The website www.yvoetmoi.com (hereafter
“the Site”) is the property of SARL CLEO, a limited liability company with a
sole shareholder with a share capital of 5,000 euros, registered with the Lyon
Trade and Companies Register under the number 841 252 083, whose
intra-community VAT number is FR 76 841 252 083, and whose registered office is
located at 70, Impasse de l’Aillier 74170 Les Contamines Montjoie, operating
under the trade name “YVO ET MOI[1] ”
(hereinafter “YVO ET MOI”).
1.2 The purpose of the Site is to offer items
of lingerie and ready-to-wear products marketed under the brand name “YVO &
MOI” (hereinafter referred to as “the products”) for sale in an online sales
area for customers acting in their capacity as consumers.
1.3 The user of the Site (hereinafter “the
Customer”) declares and acknowledges being of legal age and having full legal
capacity to enable him/her to commit to the Site’s general terms and conditions
of sale. He/she also declares and acknowledges they are acting as a consumer by
acquiring the products sold on the Site exclusively for his/her personal use.
1.4 The Customer is informed that he/she may
contact YVO ET MOI at any time for any information, or with questions and/or
complaints relating to the purchase of the products sold on the Site:
−
By clicking on the “Contact” section of the Site and
by filling in the mandatory fields in the form contained in this section;
−
By post at the following postal address: SARL CLEO,
SERVICE CLIENT 70, Impasse de l’Aillier 74170 Les Contamines Montjoie;
−
By email to the following address: help@yvoetmoi.com.
2. PURPOSE
2.1 The purpose of these general terms and
conditions of sale is to define the conditions and terms of sale to the
Customer of the products offered for sale on the Site.
2.2 The purchase by the Customer of products
on the Site implies their consultation, understanding and acceptance of these
general conditions of sale.
2.3 Any order placed by the Customer on the
Site under the conditions detailed below shall be subject to these general
terms and conditions of sale.
3. ACCEPTANCE AND OPPOSABILITY OF THE GENERAL
TERMS AND CONDITIONS
3.1 The Customer manifests his/her acceptance
of these general terms and conditions of sale during the confirmation of
his/her order by means of a tick box with the words “I have read and accept the
GT&Cs (CGV)” and a “click”.
3.2 The Customer is informed that YVO ET MOI
reserves the right to adapt or amend the general terms and conditions at any
time. However, the version of the general terms and conditions that is binding
on the Customer remains the version accepted by the Customer at the time of the
validation of his/her order. The modified versions of the general terms and
conditions will only apply to orders placed on the Site after they have been
put online and validly accepted by the Customer.
3.3 The general terms and conditions of sale
are permanently accessible and can be consulted at any time by the Customer on
the Site in the “general terms and conditions of sale” section. The Customer
has the option of saving or printing them using the standard functionalities of
his/her browser or computer.
4. ORDERING PRODUCTS
4.1 Creating a user account
4.1.1 Once the Customer is authenticated on the
Site, he/she must create a user account from the “Create an account” section to
make a purchase or fill his/her cart. This account is accessible to the
Customer from the “My Account” section once the account creation process has
been completed.
4.1.2 In the “Create an Account” section, the
Customer completes the required mandatory fields, specifying, in particular,
his/her email address and the password that will be his/her identifiers to
access his/her user account at a later date.
4.1.3 The Customer has the opportunity to register
for the YVO ET MOI newsletter by ticking the box provided for this purpose at
the end of the user account creation form, or by means of a window that is
automatically displayed when the Customer visits the Site
4.1.4 Once all the requested information has been
filled in, the Customer submits the form, and receives an email confirming the
creation of his/her user account at the email address provided in the form.
4.2 Choice of products
4.2.1 The Customer chooses the products presented
on the Site on the day of the order. It is specified to the Customer that
placing products in his/her basket does not constitute a reservation of these
products and that he/she must check at the time of placing his/her order that
the products thus placed in his/her basket are still available.
4.2.2 The Customer is solely responsible for
his/her choice of products and their suitability for his/her needs or for the
products with which he/she may wish to use them. YVO ET MOI cannot be held
liable in this respect.
4.3 Order process
4.3.1 The Customer chooses the products he/she
wishes to order by consulting their presentation page and clicking on the “Add
to basket” box.
4.3.2 The Customer then accesses the details of
the total of his/her order in the basket in the “My basket” section. The
Customer has the opportunity to check the details of his/her order as well as
the total price (excluding delivery costs), to modify it by adding or deleting
products, to correct any errors or to cancel it.
4.3.2 The Customer connects to his/her user
account by entering his/her login details if he/she was not already logged in
when selecting products. If the Customer does not have a user account, he/she
creates one in order to finalise his/her order according to the terms and
conditions indicated in Article 4.1 of these general terms and conditions.
4.3.4 The Customer provides the billing and
delivery address, as well as the desired delivery method.
4.3.5 A summary of the Customer’s order appears.
The Customer is invited to accept the current general terms and conditions of
sale by ticking the box provided for this purpose. At this stage, the Customer
also has the opportunity to check the details of his/her order and its total
price (including delivery costs), to modify it, to correct any errors or to
abandon his/her order.
4.3.6 The Customer chooses his/her method of
payment and proceeds to the cash payment for his/her order. This step entails
definitive confirmation of the Customer’s order. Once the order has been
confirmed and paid for by the Customer, it can no longer be cancelled except in
the event of rejection of the Customer’s payment, which then automatically
cancels the order.
4.3.7 YVO ET MOI acknowledges receipt of the
Customer’s order by sending the Customer a confirmation email. YVO ET MOI
undertakes to fulfil the orders placed by the Customer within the limits of
available stocks and, in the event of unavailability, to inform the Customer of
this as soon as possible. The order will then be cancelled, and the sum paid by
the Customer will be refunded in full.
4.3.8 The Customer may consult, download and print
the summary invoice of his/her order on his/her user account at any time.
5. PRICES AND METHODS OF PAYMENT
5.1 Price information
5.1.1 The prices relating to the ordering of the
products on the Site are indicated on the Site within the presentation page of
each of these products.
5.1.2 Prices are displayed in euros in amounts
including all taxes (including VAT), with the exception of delivery costs,
which are indicated to the Customer at the time of the validation of his/her
order, as well as any customs duties or other taxes that must be paid by the
Customer directly to the carrier.
5.1.3 They are only valid for the period during
which they are accessible in real time electronically on the Site for each
product. The price paid by the Customer for each product ordered will
correspond to the price in force at the date and time of his/her order.
5.1.4 Prices shown are inclusive of VAT. Any
change in the VAT rate, as well as any change in any other applicable taxes, is
automatically reflected in the price of the products offered for sale.
5.1.5 When the Customer confirms his/her order,
the total price of the order (including the price of the product including VAT
and delivery costs) is indicated to the Customer in euros.
5.1.6 If customs duties or other taxes related to
the import or export of the products ordered are applicable, the Customer must
pay them directly to the carrier upon receipt of the products ordered.
5.2 Methods of payment
5.2.1 To pay for his/her order, the Customer may
use, according to his/her choice, different methods of payment which are
accepted by the Site. The Customer chooses his/her method of payment at the
time of confirmation of the order.
5.2.2 The Site accepts the following methods of
payment:
● Payment by
credit or debit card;
● Payment by
Paypal.
6. DELIVERY
6.1 Delivery times
6.1.1 The maximum delivery times for the products
ordered are as follows:
●
Twelve (12) working days for delivery in metropolitan
France;
●
Twenty (20) working days for international delivery.
It is, however, specified to the Customer that
these maximum delivery times may be extended by ten (10) days in the event of
exceptional volumes of orders on the Site, particularly in connection with the
launch of a new collection or a seasonal peak in activity.
6.1.2 YVO ET MOI will use its best efforts to
deliver the product on the date or within the period indicated to the Customer
when validating the order. Delivery times are determined based on the delivery
address provided by the Customer and the delivery method chosen by the Customer.
However, YVO ET MOI is not liable in the event of the impossibility of
delivering or delay in delivery caused by the Customer providing incomplete or
incorrect information about his/her delivery address.
6.2 Methods of delivery
6.2.1 The products ordered by the Customer are
delivered to the address provided by the Customer during the confirmation of
his/her order.
6.2.2 Delivery will be made according to the
Customer’s choice of the following delivery methods:
●
Delivery at a relay point;
●
Home delivery within forty-eight (48) hours;
●
Home delivery within twenty-four (24) hours.
6.2.3 The Customer pays delivery costs, the amount
of which differs depending on the delivery method chosen by the Customer when
confirming his/her order:
●
Four euros and 90 cents (4,9) delivery charge in case
of delivery at a relay point within forty-eight (48) hours;
●
Five euros and 90
cents (5,9) delivery charge in case of delivery at home within forty-eight (48)
hours;
●
An additional 2€ is charged for
reusableH ipli bags.
However, free delivery is offered to the Customer if the amount of
his/her order on the Site is equal to or greater than the sum of two hundred
(200) euros (including VAT) for deliveries in France.
6.3 Transfer of risk
6.3.1 The risk of loss of and damage to the products
shall pass to the Customer at the moment when the Customer or a third party
designated by the Customer (other than the carrier offered by YVO ET MOI) takes
physical possession of the products.
6.3.2 If the Customer chooses to entrust the
delivery of his/her order to a carrier other than the carrier offered by YVO ET
MOI, the Customer is informed that the risk of loss and damage to the products
is transferred to the Customer when YVO ET MOI hands over the products to that
carrier.
6.4 Damaged products
6.4.1 If at the time of delivery the Customer
finds that the packaging of his/her order is damaged, torn or open, he/she must
check the condition of the products ordered. If he/she finds that one or more
of the products ordered have been damaged, he/she must express his/her reservations
by refusing delivery or by noting a reservation on the carrier’s delivery slip
(“package refused because open or damaged”).
6.4.2 Verification by the Customer of the
condition of the products ordered is considered to have been carried out as
soon as the Customer, or a third party designated by him/her, has signed the
carrier’s delivery slip.
6.4.3 If the Customer has expressed reservations
at the time of delivery of the product, he/she must notify YVO ET MOI at the
following address: SARL CLEO, Service Retour (Returns service), 70, Impasse de
l’Aillier 74170 Les Contamines Montjoie, or by email at help@yvoetmoi.com,
specifying the reference number of his/her order. YVO ET MOI and the Customer
will agree together on the solutions to be implemented, in particular, to seek
the liability of the carrier if it is established that the damage was caused
during transport.
6.5 Non-delivery - Termination of the
agreement
6.5.1 If the order is not delivered on the
specified date or within the specified period or, failing that, no later than
thirty (30) days after the order has been placed, the Customer may instruct YVO
ET MOI by registered letter with acknowledgement of receipt or in writing via
any other durable medium to effect delivery within a reasonable additional
period. If YVO ET MOI fails to comply with this additional period, the Customer
is entitled to terminate the sales agreement concluded with YVO ET MOI by
registered letter with acknowledgement of receipt or in writing via any other
durable medium. The agreement will be deemed to have been terminated on receipt
by YVO ET MOI of this registered letter or written communication informing it
of such termination unless YVO ET MOI has complied with the terms of the
agreement in the meantime.
6.5.2 If YVO ET MOI refuses to deliver the
Customer’s order, or if YVO ET MOI fails to deliver the order on the date or
within the period specified, even though that date or period is essential for
the Customer (as a result of the circumstances surrounding the conclusion of
the agreement or an express request by the Customer), the Customer will be
informed that he/she can immediately terminate the sales agreement concluded
with YVO ET MOI. The agreement will be deemed to have been dissolved as soon as
the Customer sends a registered letter with acknowledgement of receipt or in
writing via any other durable medium informing YVO ET MOI of this dissolution.
6.5.3 If the agreement concluded with YVO ET MOI
is terminated by the Customer, YVO ET MOI will refund the Customer in full all
sums paid by the Customer within fourteen days of the date on which the
agreement was terminated.
7. RIGHT OF CANCELLATION
7.1 In accordance with the legal provisions in
force, the Customer has a cooling-off period of fourteen (14) days to return
the products ordered without having to give any reason.
7.2 This period begins the day after receipt
of the product. For orders for several products delivered separately or for
orders for a product composed of multiple lots or pieces whose delivery is
staggered over a defined period, the period runs from the day after receipt of
the last product or lot or the last piece. If this period expires on a
Saturday, Sunday, holiday or public holiday, it shall be extended to the first
working day that follows.
7.3 To exercise his/her right of cancellation,
the Customer must notify YVO ET MOI of his/her decision to withdraw within the
above-mentioned period by means of an unambiguous statement or by completing
the cancellation form contained in the “Cancellation Form” section of the Site
and in Appendix 1 to these current GT&Cs:
● By post to
the following address: SARL CLEO, Service Retour (Returns
service) 70, Impasse de l’Aillier 74170 Les Contamines Montjoie;
● By email to
the following address: help@yvoetmoi.com.
7.4 If the Customer exercises his/her right
of cancellation, the Customer shall be refunded the price of his/her order
within a maximum period of fourteen (14) days following the date on which the
Customer informed YVO ET MOI of his/her decision to withdraw, the costs of
returning the products remaining at the expense of the Customer. YVO ET MOI
may, however, postpone the refund until the products are received or until the
Customer has provided proof of the dispatch of these products, whichever is the
earlier. The refund will be made using the same means of payment as that used
by the Customer unless the Customer expressly accepts different terms and
conditions.
7.5 The Customer must return the ordered
products to YVO ET MOI within a maximum period of fourteen (14) days from the
date on which the Customer informed YVO ET MOI of his/her decision to cancel.
The products must be returned to the following address: SARL CLEO, Service
Retour (Return service), 70, Impasse de l’Aillier 74170 Les Contamines Montjoie.
7.6 The products must be returned by the
Customer in accordance with the following conditions:
● In their
original condition;
● New, unworn
and unwashed;
● In their
original packaging with all their accessories and instructions.
The Customer is informed that products from
which labels have been removed cannot be returned to YVO ET MOI.
7.7 The Customer is informed that he/she may
be held liable by YVO ET MOI in the event of depreciation of the products as a
result of handling other than that necessary to establish the nature,
characteristics and proper functioning of these goods.
8. GUARANTEES
The Customer benefits from the legal guarantees concerning conformity
and hidden defects of YVO ET MOI products. Implementation of these various
guarantees is effected:
●
By email to the following address: help@yvoetmoi.com
8.1 Legal guarantee of conformity
8.1.1 The legal guarantee of conformity is
provided for in article L.217-4 of the Consumer Code. YVO ET MOI is therefore
obliged to guarantee the conformity of the product purchased by the Customer
within two years of the date of purchase. A product is compliant when it
corresponds to the use that is usually expected of this type of product or has
the characteristics defined by the parties to the agreement.
8.1.2 The implementation of the legal guarantee of
conformity allows the Customer to obtain, at his/her discretion, the
replacement of the product or its repair.
8.1.3 The Customer can also obtain the termination
of the sales agreement concluded with YVO ET MOI (and a refund of the price of
his/her product) or a price reduction if:
●
The repair or replacement of the product is
impossible;
●
The time limit for the repair or replacement of the
product exceeds one month from the Customer’s request;
●
The repair or replacement of the product presents a
major inconvenience for the Customer.
8.1.4 The Customer is informed that he/she cannot,
however, invoke the legal guarantee of conformity if he/she was aware of the non-conformity
of the product or could not have been unaware of it at the time of purchase.
8.2 Legal warranty for hidden defects
8.2.1 The legal guarantee concerning hidden
defects is distinct from the legal guarantee of conformity and is provided for
in Article 1641 of the Civil Code. YVO ET MOI is therefore obliged to guarantee
the Customer against all hidden defects in its products that make them unfit
for normal use. This guarantee also applies if the Customer can prove that
he/she would not have purchased the product or would have purchased it at a
lower price if he/she had been aware of the defects.
8.2.2 This guarantee applies within two years of
the Customer’s discovery of the defect, which may not correspond to the date of
purchase of the product.
8.2.3 For the Customer to be able to enforce the
legal warranty for hidden defects, the following conditions must be met:
●
The defect must predate the purchase of the product by
the Customer;
●
The defect must not have been apparent at the time of
receipt of the product by the Customer;
●
The defect must render the product unfit for normal
use.
8.2.4 The application of the legal guarantee for
hidden defects allows the Customer, at his/her discretion, (i) to return the
product and obtain a refund of the price, or (ii) to keep the product and
obtain a refund of part of the purchase price.
9. INTELLECTUAL PROPERTY
9.1 The content of the Site, its general
structure as well as all the elements used by the Site or appearing on it
(including, without this list being exhaustive, trademarks, drawings, models,
animated or non-animated images, texts, photographs, logos, graphic charts,
software and programs, search engines, databases, sound, video, domain names,
and even the design) are the exclusive property of YVO ET MOI or the partners
or third parties who have granted it a licence and are protected by the
intellectual property rights granted to them by the applicable laws.
9.2 Any reproduction and/or representation,
in whole or in part, of any of these elements, without the express permission
of YVO ET MOI, is prohibited and would constitute an act of infringement
punishable under the applicable legal provisions.
9.3 The Customer is therefore prohibited from
any action and any act that may directly or indirectly infringe the
intellectual property rights of YVO ET MOI or its partners or third parties.
10. PERSONAL DATA
10.1 The Site uses automated processing of the
Customer’s personal data when (i) the Customer creates a user account, (ii)
orders are placed, (iii) the Customer registers for the newsletter or (iv) the
Customer contacts YVO ET MOI.
10.2 By agreeing to these General Terms and
Conditions of Sale, the Customer consents to the processing of personal data
relating to them collected by YVO ET MOI on the Site.
10.3 Pursuant to the law of 6 January 1978 on
Data Processing, Data Files and Individual Liberties (hereinafter referred to
as the French “Law of Data Protection and Civil Liberties”), as well as the
provisions of European Regulation No. 2016/679 of 27 April 2016 on the
protection of individuals with regard to the processing of personal data and on
the free movement of such data (hereinafter referred to as the “GDPR”), the
Customer has the following rights:
● Right of
access to personal data concerning him/her;
● Right to
question the use of his/her personal data;
● Right to
correct or delete his/her personal data;
● Right to
limit the processing of his/her personal data;
● Right to the
portability of his/her personal data;
● Right to
object on legitimate grounds to the processing of his/her personal data or to
the use of his/her personal data for the purposes of canvassing, in particular,
commercial canvassing;
● The right to
define instructions concerning the fate of his/her personal data after his/her
death.
10.4 The Customer may exercise all of these
rights at any time by submitting a request to YVO ET MOI:
o By post to the following address: SARL CLEO, 70,
Impasse de l’Aillier 74170 Les Contamines Montjoie;
o By email to
the following address: help@yvoetmoi.com
YVO ET MOI responds to Customers’ requests as
quickly as possible and in accordance with the applicable law.
10.5 The personal data collected by YVO ET MOI
will be retained for the legally prescribed period. These data are intended for
the use of YVO ET MOI as well as its possible partners. Some of the recipients
may be located outside the European Union. However, the Customer is informed
that guarantees have been put in place to ensure a sufficient level of
protection for their personal data.
11. LIABILITY
11.1 Liability of YVO ET MOI
11.1.1 Online ordering of products by the Customer
requires the Customer to go to the Site via internet access. All costs relating
to this access are entirely at the expense of the Customer, who is solely
responsible for the proper functioning of his/her computer equipment as well as
his/her access to the internet.
11.1.2 YVO ET MOI makes every effort to enable the
Customer to access and use the Site. However, given the complexity of the
internet network, YVO ET MOI cannot guarantee accessibility or absolute
availability of the Site.
11.1.3 YVO ET MOI reserves the right, without prior
notice or compensation, to temporarily or permanently close down the Site or
access to one or more remote services, in particular, to carry out updates,
maintenance operations, modifications or changes to the servers, without this
list being exhaustive.
11.1.4 YVO ET MOI reserves the right to supplement or
amend the Site and the services available on it at any time in accordance with
technological developments.
11.1.5 YVO ET MOI is not liable for any damage of any
kind that may result from these changes and/or temporary unavailability or
permanent closing of all or part of the Site or the associated services.
11.1.6 The Site may
contain links to third-party sites. As these sites are not under the control of
YVO ET MOI, YVO ET MOI cannot be held liable for the content and elements
available on these third-party sites. The Customer is invited to take note of
the terms and conditions of use of these third-party sites.
11.1.7 YVO ET MOI also cannot be held liable if the poor
execution or non-execution of these General Terms and Conditions of Sale is due
to force majeure, the unforeseeable and insurmountable act of a third party, or
the act of the Customer.
11.1.8 YVO ET
MOI makes every effort to secure the Site in view of the risks involved and the
nature of the data processed. YVO ET MOI cannot, however, be held liable for
breaches of computer security resulting from the presence of viruses on the
Site.
11.2 Customer liability
11.2.1 The Customer must ensure when creating his/her
user account that he/she provides accurate and complete information and that
this information is regularly updated. In this context, he/she may modify
his/her personal information at any time by accessing the “My Account” section.
11.2.2 The Customer is solely responsible for
preserving and maintaining the confidentiality of his/her password. It is
incumbent upon him/her to take all appropriate measures to preserve the
confidentiality of the password and to change his/her password without delay on
the Site in the event of theft or unauthorised communication of the password to
third parties. If the password is changed, an email is sent to the Customer so
that he/she can make the change.
11.2.3 The Customer is solely responsible for the use
of the Site made with his/her credentials. YVO ET MOI cannot be held liable for
any loss or damage resulting from a breach by the Customer of its
confidentiality obligations.
11.2.4 In the event of fraudulent use of the Customer’s
account or a breach of these General Terms and Conditions of Sale, YVO ET MOI
reserves the right, without compensation or notice, to temporarily or
permanently close access to the Customer’s user account. The Customer remains
fully liable for the use of his/her account prior to its temporary or permanent
closure.
12. GENERAL PROVISIONS
12.1 These present general terms and conditions
of sale represent the entirety of the obligations of the parties.
12.2 YVO ET MOI and the Customer undertake to
perform their obligations in good faith.
12.3 If one or more of the stipulations of these
General Terms and Conditions of Sale are held to be invalid or declared as such
pursuant to a law, regulation or following a final decision of a competent
court; the other stipulations will remain fully applicable.
12.4 YVO ET MOI and the Customer mutually agree
that the fact that one of the parties to these General Terms and Conditions
tolerates a situation does not have the effect of granting the other party any
rights. Such tolerance shall also not be interpreted as a waiver of the rights
in question.
12.5 The Customer accepts that the rights and
obligations arising from these General Terms and Conditions of Sale may be
transferred by YVO ET MOI to a third party, for example in the event of a
merger or acquisition.
12.6 The Customer authorises YVO ET MOI to
involve any subcontractor of its choice in the execution of these Terms and
Conditions. The Customer agrees that YVO ET MOI may, in that case, pass on to
this subcontractor the information and personal data concerning the Customer
that is necessary for the performance of the subcontracted services.
13. LANGUAGE AND APPLICABLE LAW
13.1 These general terms and conditions of sale have
been written in French. Should they be translated into a foreign language, the
French version shall prevail in the event of a dispute or difficulty of
interpretation.
13.2 These general terms and conditions are
governed by French law. If the Customer does not reside in France, he/she may
however validly request and invoke the application of the mandatory provisions
provided for by the law of the European Union country in which he/she resides.
14. DISPUTE SETTLEMENT
14.1 Consumer ombudsman
14.1.1 YVO ET MOI informs the Customer of the
possibility of having recourse, in the event of a dispute in connection with
these General Terms and Conditions of Sale, to a conventional mediation
procedure or any other alternative dispute resolution procedure.
14.1.2 To this end, the Customer is informed that
he/she may refer the matter to the FEVAD (Association of distance-selling
businesses) ombudsman. To submit the dispute to this ombudsman, the Customer
may, at his/her discretion:
●
Fill in the form on the website at the following
address: http://www.mediateurfevad.fr/index.php/espace-consommateur/#formulaire-conso
●
Send his/her request by ordinary or registered post to
the following address: Médiateur du e-commerce de la FEVAD (e-commerce
ombudsman), 60, Rue de la Boétie 75008 PARIS
●
Send an email to the following address: mediateurduecommerce@fevad.com
14.1.3 The ombudsman cannot deal with disputes for
which the request is manifestly unfounded or abusive, or has previously been
examined or is being examined by another mediator or by a court, if the
Customer has submitted his/her request to the mediator within more than one
year of his/her written complaint to YVO ET MOI, if the dispute does not fall
within the scope of the mediator’s jurisdiction, or if the Customer does not
provide proof that he/she has previously attempted to resolve his/her dispute
by means of a written complaint to YVO ET MOI.
14.2 Competent jurisdiction
14.2.1 In the event of
a dispute arising in connection with the interpretation or execution of these
general terms and conditions of sale, the Customer may bring the matter before
one of the competent courts, according to his/her choice, in the application of
the Code of Civil Procedure.
APPENDIX 1
CANCELLATION FORM
Please complete and return this form to help@yvoetmoi.com only if you wish to cancel the order you placed
on the www.yvoetmoi.com website
For the attention of SARL CLEO,
a limited liability company with a single shareholder and a share capital of
5,000 euros, registered with the Lyon Trade and Companies Register under number
841 252 083, whose registered office is located at 70, Impasse de l’Aillier
74170 Les Contamines Montjoie, help@yvoetmoi.com:
I/we (*) hereby notify you (*) of my/our (*) cancellation of the
following order placed on the website www.yvoetmoi.com:
Date of the order:
Order number:
Day and time of delivery of the product(s) ordered:
Name of the customer(s):
Address of the customer(s):
Signature of the customer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate