F.A.Q.
My account
How to create an account ?
To create a yvoetmoi account:
- Click on the “Account” space at the top right of the home page on your computer, or on the menu from your mobile or tablet .
- Enter your email address on the identification page.
- You will receive an identification code by email, to be entered on the login page.
How can I log in?
To connect to your yvoetmoi account:
- Click on the “Account” space at the top right of the home page on your computer, or on the menu from your mobile or tablet.
- Enter your email address on the identification page.
- You will receive an identification code by email, to be entered on the login page.
how do I update my personal information?
Go to your “My account / Account information” area.
You can modify or delete your personal information such as your telephone number, etc.
What is my wishlist for?
Favorite pieces? You can create your wish list by clicking on the little heart on each product sheet. You can then find it in your “My wish list” space, modify it, order your pieces more quickly or even share your favorites by email with your loved ones. Please note that these articles are not reserved for you.
How to delete my account?
Email us at help@yvoetmoi.com
and we will delete it for you, if you don't have any processing order
How to order
Do you deliver outside of France?
Yes, you can find the full list of countries where we deliver by clicking here
Which size do I choose?
You can consult our size guide by clicking here.
You will also find on each product sheet a size advice or you can contact us at help@yvoetmoi. com to benefit from style advice.
How can I modify my order?
You can add or remove items from your basket as long as your order is not validated.
To guarantee you the best delivery times, we prepare and ship your order within the hours following its validation. Therefore, it is impossible for us to modify your order once validated by you. You can only return the items to us for reimbursement once your package has been received, within 14 days.
Payment
Product prices are indicated on the site in euros for Europe, VAT included but excluding customs fees and other taxes. Customs fees and other taxes must be paid by the customer directly to the carrier.
What are the payment options available ?
You can pay for your order:
- By credit card (Carte Bleue, Visa Card, Mastercard, Maestro and American Express)
- Via Paypal
- By yvo et moi e-gift card
We offer to save your payment information when placing your order in order to make it easier for you to place future orders.
To modify this information, go to your “My account / Saved payment method” area.
Our site does not allow payments in several installments.
Is payment securized?
Yes, transactions carried out on www.yvoetmoi.com are secured by the payment system of our partner Crédit Agricole.
Your banking information is never in our possession. Your payment is completely secure.
What should I do if my payment is declined?
If your payment was not successful, do not hesitate to re-place your order with another payment method.
If despite this, you are unable to pay for your order, contact us at help@yvoetmoi.com, we will be happy to help you .
Delivery and order tracking
For all the details (delivery times, costs),click here.
We recommend that you group all your parts into a single order: we cannot group two separate orders and shipping costs apply to each of them.
How is my order being sent?
We send your items in plastic envelopes that are 100% recyclable, reusable and safe for the environment, the combustion of the opaque plastic envelope does not release toxic gas.
They are designed to keep in your mailboxes to avoid having to pick up your packages at the post office in case the postman is absent.
How to track my order ?
When your order is shipped, you will receive an email with the tracking number of your package.
You can also track your order in your “My account / My orders” area.
What to do if your package has been returned to the sender?
Unfortunately, if you have not collected your package on time and it returns to us, the costs of reshipping the package will be your responsibility. Do not hesitate to contact our customer service for more information: we can indeed reship your order or refund it.
What to do if your package is lost?
Write to us at help@yvoetmoi.com, we will try to find a solution!
Returns and Refunds
For all the details (delivery, costs), click here.
You have 14 working days after receipt of your order to return your purchases for a refund if they are not suitable.
The product must be returned in its original condition. original packaging, in its original condition, new, unworn, unwashed. Please note that parts whose label has been detached, damaged, damaged or soiled parts cannot be returned.
What are the refund methods and deadlines?
The refund will be paid within a maximum of 30 days depending on the payment method chosen when ordering.
Attention! Items sold in sales, promotions and private sales can only be subject to a credit.
What should I do if my item has a defect?
We pay the greatest attention to the quality of its products. If, despite all our quality controls, your part should present a small defect, we invite you to write to us at help@yvoetmoi.com.
Don't forget to attach photos of your defective part to your message, this will help us offer you the best possible solution.
What is the repayment period?
Allow approximately 7 to 10 working days to give us time to process your return. Note that the refund of an order paid with an e-gift card or a credit will be automatically refunded as a credit.
Attention! Items sold in sales, promotions and private sales can only be subject to a credit note.
Protection of personal data
We are committed to you, visitors and customers of our site, to guarantee the confidentiality of the personal information that you provide to us.
As a merchant site, we collect a certain amount of information necessary to process orders. All this information is treated with the greatest confidentiality.
In accordance with the “Informatique et Liberté” law of January 6, 1978, you benefit from a right of access, rectification, modification and deletion of data concerning you. You can exercise this right by writing to us at: help@yvoetmoi.com < /p>
You can also modify your personal details from “My Account” by logging in using your email and password.
Cookie policy
In order to process your order, we need to be able to know who you are and what products you are looking at. To do this, we place small programs, called cookies, on your computer.
The cookies memorize the time of your visit, your identity (known thanks to your email and your password) and the content of your basket. After you leave our site, this information is stored for the legally prescribed period, after which it is permanently deleted from our site.